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Richard Lui – How and Why Living Selflessly Can Bring Joy Despite Difficulty

Do you want to make a difference in the world? In this episode, I share my conversation with Richard Lui. He explains how living selflessly can change your own life for the better too! Ordinary heroes can make small, practical choices and stop this selfish pandemic. Here are some tips on how and why living selflessly can bring joy despite the difficulty.  Living selflessly is not easy, but it can be rewarding. It’s about giving up what we think we deserve and instead focusing on what others need. We all have something to offer that could bring joy into someone else’s life. Living selflessly will help you find happiness in difficult times because it’s not about what you get out of it but what you give to others that counts. You’ll be surprised at how much more fulfilling your life becomes when you start giving back without expecting anything in return. So go ahead, do something nice for someone today! Timestamps:[00:00] Pre-Intro dialogue between Richard and Hanh[03:10] Introduction to Richard Lui[04:02] Tell us a little bit about how you became a caregiver and how that experience changed the trajectory of your career in life?[06:35] How did you decide to walk away from a dream job to help care for your father with Alzheimer’s?[10:32] You mentioned a little bit about the COVID impact. Now, what other effect has COVID had on your relationship with your parents?[13:26] You’ve written a book called “Enough About Me”. Now you detail, what you call is a selfishness pandemic. Can you explain what that means?[17:20] Your book talks about selflessness, as being like a muscle that needs to be trained? What do you mean by that? And how can we train ourselves to be more selfless people?[21:31] Growing up who, in your life was the model for selflessness?[28:33] What could someone who grew up in a very selfish environment do to change their attitudes?[35:06] What you describe is how selflessness and gratefulness are intertwined. Is that right?[37:50] How is this that you find rewarding to take your journey and helping others?[40:11] Where can the listeners find your book?[40:48] Do you have anything else that you would like to share?[40:59] Wrap-up Bio:Richard LuiVeteran journalist Richard Lui has more than 30 years in television, film, technology, and business. Currently, at MSNBC and previously with CNN Worldwide, he is the first Asian American man to anchor a daily national cable news program, and a team Emmy and Peabody winner. In addition to journalism, Richard’s 15-year business career involves a fintech patent and launching six tech brands over three business cycles. He has lived, worked, and volunteered on every continent. Richard is a Celebrity Champion for the Alzheimer’s Association, Caregiving Champion for AARP, and Caregiving Ambassador for BrightFocus Foundation. His first book, “Enough About Me”: The Unexpected Power of Selflessness, releases in March 2021. You can find Richard on these social media platforms:Skype: richkluiWebsite: https://richardlui.com/Facebook: https://www.facebook.com/rlui/Instagram: https://www.instagram.com/richardlui/Twitter: https://twitter.com/RichardLui You can find Richard’s book “Enought About Me” on Amazon:  https://www.amazon.com/Enough-About-Me-Unexpected-Selflessness/dp/0310362393/ref=sr_1_1?dchild=1&keywords=enough+about+me&qid=1619373284&sr=8-1

Robert Kramer – Tech and Retail Giants’ Senior Care | Proposed Solutions to Nursing Homes | Senior Living Market Segmentation

We’re problem-solving futurists and innovators in the aging sector. The Baby Boomer cohort is aging, and the number of seniors is growing rapidly. Aging in place is an essential concept for older adults to age at home longer and healthier.  Technology/ Smart hubs have made it easier for people of all ages to live independently at home, so they delay going into long-term care. Nursing homes are dealing with a lot of problems and challenges. These issues have resulted in lower-quality care, higher staff turnover rates, and declining occupancy rates that translate into financial pressure for nursing home operators. There is no one-size-fits-all solution for seniors. Seniors are not a homogenous group; they have different needs and preferences, which means that the housing products should reflect this diversity. Senior living market segmentation allows marketers to develop housing that better serves the unique needs of each senior demographic. This approach makes it possible to create personalized care plans based on the individual’s age, health conditions, financial situation, and lifestyle choices. Timestamps: [04:34]I’m eager to talk to him about three topics. The first one is tech and retail giant senior care products impact on senior living. And the second is Bob’s proposed solutions for the problems facing long-term in today’s nursing homes. And the third topic is the segmentation he believes will arise in the senior living industry. [05:03]The rise of the aging population is leading to a need for more senior care in corporate giants. Like Amazon, Best Buy, Walmart is disrupting this with their products. So, technology is changing the way people live and age in America, older adults are now able to maintain their independence with convenient products from, Amazon, Best Buy, and Walmart, which makes it easier for them to take care of themselves at home. So, do you see smart hubs as a future of elder care? [32:35]So, this brings us to the next topic, which, your thoughts on the problems with nursing homes and some possible solutions. So, you recently wrote an article in health affairs regarding this, problems with nursing homes, and some solutions. So, can you get us up to speed on some of the most vital issues in the skilled nursing setting today? [43:30]You’ve talked about how product segmentation into new living space is in its infancy, in what you call Boomerville segments will emerge. So, can you explain why you believe this?—————————— Bio:Bob Kramer Founder and Fellow of Nexus Insights, a thought leadership platform dedicated to the dissemination of ideas and models that challenge the status quo and contribute to the transformation of housing and aging services for older adults. Mr. Kramer is also Co-founder, former CEO, and now Strategic Advisor at the National Investment Center for Seniors Housing & Care (NIC). He is broadly recognized as one of senior living’s most influential and high-profile thought leaders and connectors. With over 35 years of industry leadership, he has earned the reputation of “agent provocateur” in the seniors housing and care industry. He has been described as an “ice-cutter” and scout in identifying industries and trends that will disrupt the future of seniors housing, aging services, and aging more broadly. In April 2020, Mr. Kramer launched Nexus Insights to “rethink aging from every angle.” The organization engages a network of leading thinkers and thought leaders to provide provocative insights and actionable models to catalyze the next generation of housing and aging services. You can find Mr. Kramer at: https://www.linkedin.com/in/robert-kramer-15238b15/

Jasmine Travers – Healthcare Is a Right for the Whole Human Race, and That Should Be Upheld for Every Single Older Adult

Older adults are at increased risk for poor health outcomes and have higher rates of mortality than other groups. Research shows that older adults face disparities in access to care due to factors like socioeconomic status, race/ethnicity, gender, and disability. Caregivers and nurses play a critical role in the provision of high-quality healthcare services to this population. To improve higher quality of care, we need to increase awareness through policy change so that our nation’s aging population can be provided with equal access to quality healthcare regardless of race or socioeconomic status. In addition, we must increase funding for research grants which will allow us better understand how best to treat diseases prevalent among older adults such as Alzheimer’s disease and dementia. Finally, we must continue efforts aimed at improving vaccination coverage among vulnerable populations including older adults who may be less likely to receive recommended vaccinations because they are frail or live alone. Timestamps:[02:05]What are some of the biggest disparities that we see in the senior living space today? [04:17]Do most of these disparities come from a lack of access to quality health care? Or is it that once people have access to healthcare they’re not treated or they’re treated differently by the staff or is it both? [06:05]Have we been able to see the impact of healthcare disparities in situations like how COVID vaccine was disputed was dispute was distributed? [07:19]Can you talk a bit about your research and what you’ve discovered about improving health outcomes in the vulnerable older, older adult groups? [12:44]What is the importance of training the healthcare workforce to recognize and combat these issues? [19:23]What is the role of long-term care policy in resolving these issues? [22:50]How can older adults set goals and expectations around aging?——————— Bio: Dr. Jasmine Travers is an Assistant Professor at New York University Rory Meyers College of Nursing. Her career is dedicated to designing and conducting research to improve health outcomes and reduce health disparities in vulnerable older adult groups using both quantitative and qualitative approaches. Over the years, Dr. Travers has built a strong foundation to address the health and well-being of a rapidly growing, diverse older adult population requiring long-term care. As a health services researcher, she has leveraged many datasets to investigate these issues and has published widely on the topics of aging, long-term care, health disparities, workforce issues, and infections. Prior to joining the faculty at NYU, Dr. Travers completed a postdoctoral fellowship with the National Clinician Scholars Program at Yale University and a T32 funded postdoctoral fellowship at the New Courtland Center for Transitions and Health at the University of Pennsylvania School of Nursing. She completed her doctoral training in health services research with a specialization in gerontology at Columbia University School of Nursing. You can learn more about Jasmine on LinkedIn: https://www.linkedin.com/in/jasmine-travers-phd-agpcnp-bc-rn-aa2032a1/

Judy Thomas – Making a Difference – Evidence-based Practices Can Improve the Lives of Older Californians

Older adults are at risk for poor health and functional outcomes because of the challenges they face. They often have multiple chronic conditions, such as heart disease, diabetes, and arthritis that require complex care coordination to manage their symptoms and prevent complications. The Coalition seeks to improve the quality of life for older Californians by promoting evidence-based practices in medical homes (including palliative care) through education, training, technical assistance (TA), advocacy, research, and evaluation activities. The Coalition works with its members to develop innovative solutions that meet the needs of an aging population including improving patient safety; reducing hospital readmissions; decreasing emergency department use; increasing access to primary care services; improving medication management; implementing a program that helps providers deliver high-quality end-of-life care while saving money on unnecessary tests or procedures called Choosing Wisely®; and addressing disparities in healthcare delivery for low-income seniors who do not qualify for Medi-Cal but cannot afford insurance.—————————— Timestamps: [00:00]Pre-Intro remarks from Judy Thomas [01:37]Introduction to Judy Thomas [02:15]What are some things an average person can do to stay in control of their healthcare during the pandemic? [03:03]Who could consider completing an advanced directive? [03:37]In your state, it’s called an advanced directive. What state is that? [03:55]What are the benefits of completing an advanced directive? [04:27]What things should one keep in mind when filling out an advanced directive? [05:22]Walk us through POLST, P O L S T what does it stand for? What does it mean? And the importance of it? [07:08]For those of us that are not familiar with it, would you give a quick overview what palliative care and preparation, what we need to do for that? [10:39]What is so important about looking at patients holistically? [11:51]How does palliative care also involve the patient’s caregiver? [13:05]Where is palliative care provided? And is it usually in a hospital setting? [14:35]Can you just give a distinction between palliative care and hospice? [15:52]How far in advance should people begin planning and thinking through their care options? [21:24]What made you make the shift from law to focusing on the Coalition’s collaborative work? [22:42]How did your career in law prepare you? Not only the education or the degree but also your passion and your drive, for this current role? [23:59]What do you think is your biggest strength that enables you to have a unique, impactful effect on your clients? [24:42]Where can people go to get more information on compassionate care and palliative care? [25:10]Do you have anything else that you would like to share?—————————— Bio:Judy Thomas CEO of the Coalition for Compassionate Care of California, a statewide partnership of healthcare providers, non-profit organizations and associations, state agencies, and individuals working to ensure all seriously ill Californians receive quality, compassionate care. The Coalition for Compassionate Care of California brings together multiple organizations, often with divergent interests, to develop, implement, and promote improved health care practices and standards across the continuum of care. The California coalition also has a national impact on transforming the culture of care for people who are seriously ill through advancing the cause of palliative care in America. Learn about Judy on LinkedIn.

Ashton Applewhite – Ageism Hurts All Humanity, Society, You, and Your Children

Ageism is a form of discrimination and prejudice against older people. It’s everywhere, from the workplace to healthcare to entertainment to education. You may not even realize you’re being affected by it because it’s so ingrained in our culture, but that doesn’t mean we should ignore its existence. It hurts the economy; it’s unfair to you and your children. Ageism is killing humanity one person at a time. END AGEISM! This can be done by raising awareness about ageism and educating people about how they can prevent it from happening in their own lives and society at large. We need more positive images of older adults that show them as active participants in society instead of just older people who sit around all day doing nothing but waiting for death to take them away. If everyone did their part, maybe someday, your children could live in a world where no one has to suffer through this kind of discrimination ever again. We must all stand up and say, “I will not let my children be discriminated against because of their age.”——————– Timestamps:[00:00]Pre-Intro remarks from Ashton Applewhite [02:19]Walk us through your career and how you ended up focusing a lot on aging? [04:39]Can you remember the first time you dealt with ageism in your own life and how it made you feel? [06:05]Why do you think ageism is such a big problem in our society in America? What is it about this country specifically? And do you think it has something to do with a very individualistic culture? [11:30]How can we begin to shift our culture to one that is more respectful and of elders and value them a lot more? [13:25]Why do you think people justify discriminating on the basis of age, but discriminating on the basis of gender, religion, ability, sexual orientation is looked at so differently? [19:06]“Silver Tsunami” – I just want that word to be gone. [22:36]Who do you think has the responsibility to cut down on aging? Is it the younger people since they are the future of our culture, the middle-aged people to set an example for younger generations, or is it the older generations who are being discriminated against? [32:32]Do you have, or what do you think of some of the short and long-term solutions slash movements to help us combat aging?——————– Bio: Author and activist Ashton Applewhite is the author of “This Chair Rocks: A Manifesto Against Ageism” (Celadon Books, 2019). In 2016, she joined PBS site Next Avenue’s annual list of 50 Influencers in Aging as their Influencer of the Year. Ashton has been recognized by the New York Times, the New Yorker, National Public Radio, and the American Society on Aging as an expert on ageism. She blogs at This Chair Rocks, has written for Harper’s, the Guardian, and the New York Times, and is the voice of Yo, Is This Ageist? Ashton speaks widely, at venues that have ranged from universities and community centers to the TED mainstage and the United Nations. She is a leading spokesperson for a movement to mobilize against discrimination based on age. This Chair Rocks: A Manifesto Against Ageismhttps://thischairrocks.com/book/ TED talk: Let’s End Ageismhttps://www.ted.com/talks/ashton_applewhite_let_s_end_ageism ThisChairRocks.comhttps://thischairrocks.com/ YoIsThisAgeist.comhttps://yoisthisageist.com/

Michael Hartman – 55 Plus, Active Living, Community-Centered, Wellness, Socialization, and Independence-Focused Senior Housing

Today’s baby boomers want more. They don’t want to sit around and wait for their next doctor’s appointment or the mailman. They want a vibrant lifestyle that brings them together with other like-minded people who are actively living life to its fullest potential. Seniors have always been active, but they need a place where they feel safe being themselves and doing what they love without having to worry about driving or getting lost in unfamiliar territory. Active living for seniors has been proven time and again to help seniors live longer, happier lives by improving overall health. There are plenty of opportunities for new friendships through socialization and fun activities. Senior housing active living 55+ is community-centered services designed around wellness and independence so that you can enjoy every stage of your golden years.————— Timestamps:[00:00]Pre-Intro dialogue from Michael Hartman [01:47]Introduction [02:26]I last had you on the show in October of 2020 (pre-COVID). And since then, how have we seen the senior housing markets changed? [04:17]Do you have a better or worse outlook on the future than you did back then? [06:02]What do you think, like on a scale of 1 to 10, how hopeful were you about the future of the sector then? And how hopeful are you now? [07:22]Has your perspective changed since October 2020 (pre-COVID), or has anything about your prediction become clearer? [11:36]How much of a recovery do you think senior housing assets will make in 2021? And what milestones may have to be pushed out in 2022? [14:31]Given all the changes to the workplace and the market from COVID everyone’s jobs seem to be shifting. Has your day-to-day work at Capital Senior Housing changed since October? [16:56]I mentioned in the intro, you work on Capitol Senior Housing’s Active Living Platform. Can you tell us more about what an Active Living Platform is and what demographics it caters to? [21:21]To the average person over 55 might still seem like a young age, maybe 10 years left in the workforce, for example. Why do you set the lower age bracket so low for these communities? [24:39]What considerations do you take into account when developing assets for this 55+ demographic group that you might not see in other senior living communities? [31:54]Do you still believe senior housing is still a good investment? Do you see this to be true even during COVID? [34:43]How does affordability come into play when deciding where to invest? [37:04]We, as an industry need to create housing that seniors can afford. A large portion of the seniors will not be able to afford the product that’s private pay and higher-end care. This means there’s going to be a need to develop affordable options. What is your thought, your role in this shift? [39:59]Do you see Smart Hubs as the future of senior care or at least integrated into senior care? [42:09]Why do you personally find it rewarding to serve the aging population? [44:21]Do you have any other thoughts that you would like to share?————— Bio:Principal – Active LivingMichael Hartman is responsible for CSH’s Active Living platform, which focuses on investing in assets catering to residents who are Over 55. This opportunity includes acquiring and renovating existing assets, as well as developing new assets that are uniquely tailored to this community. Michael brings more than two decades of commercial real estate principal and advisory expertise to his role with CSH. Michael’s first interview (Oct. 18, 2020, Season 1, Episode 50).

Tracy (Killoren) Chadwell – 1843 Capital, “Silver Tech” Funding Startups That Are Developing Technology for Older Adults

The future of the senior population is here, and it’s not what you think. Technological advancements are coming so fast that they’re literally changing how we age as a society. Older adults are more active than ever before. To catch up with the changing face of this demographic, many companies have started to develop technology solutions for them. Tracy (Killoren) Chadwell is the founding partner of 1843 Capital, a company dedicated solely to funding startups. She’s making her mark through early-stage investments in “Silver Tech”, who are developing tech specifically designed for older adults! This will help them stay active and engaged as they grow old while also allowing them to participate more fully in society than ever before!——————– Timestamps: [00:00]Pre-Intro dialogue from Tracy (Killoren) Chadwell [01:41]Introduction [02:18]Explanation of what Silver Tech is? [02:58]Why did you choose to focus on Silver Tech and what factors led to this strategic focus? [03:52]Is part of the reason you focus on Silver Tech out of personal interest too or was it a trend? And it was industry-based? [04:44]What are the current trends we’re seeing in technology solutions for older adults in the senior living space? What are your thoughts? [06:07]How is the over 50 demographic changing and where do you think this group will be long-term? [08:31]What innovations are currently in the pipeline that is aiming to slow the aging process that you see? [11:00]What are some of the companies that you’re most proud of investing in? [13:06]What company that you invested in, do you think will have the biggest impact long-term in the field of an older adult and senior living care? [14:40]In your role, how do you find the balance of what is needed versus what is investible? [16:54]Has there ever been an idea or a company you were passionate about, but was just not investible for one reason or another? [18:03]I know you’re very active in the community of Women’s Founders. Can you explain what barriers you had to overcome in this, male-dominated industry to get to where you are today? [20:13]What are you doing to make sure that future women don’t have to face these same challenges? What can an average person do to help in this, in this fight? [21:27]On a personal level, what do you think is your biggest strength that enables you to have a unique, impactful effect on this senior sector? [23:01]Do you have anything else that you would like to add?——————– Bio: Named as one of Entrepreneur Magazine’s “100 Powerful Women” and Forbes “8 Women VC’s to know” Tracy (Killoren) Chadwell is an experienced venture capital investor and attorney. Notable investments include early investments in Beautycounter, which sold for $1 Billion, Tempo Automation, HopSkipDrive, and May Mobility. She is a leader and a sought-after speaker within the community of women founders, innovators, and entrepreneurs, including giving testimony before a U.S. Senate Committee. She has been a speaker for the Nantucket Project, MIT, and TEDx NYIT. In 2018, she was won Moffly Media’s “Women’s Business Advocate” award. Learn more about Tracy at: https://www.linkedin.com/in/tracychadwell/

William Pettit – The Merrill Gardens Experience of Senior Living, 5 Must-haves of Senior Living, Middle Income Affordable Housing, Technology Usability for Seniors

Middle-income seniors have too many financial assets to qualify for Medicaid and not always enough to cover housing and support needs as their health and functional abilities change. If you’re a middle-income senior who wants or needs more help, but can’t afford it, where do you turn? Merrill Gardens offers senior living communities for the middle class with an option for those in need of some extra assistance while maintaining independence.  Whether they need some extra assistance with daily activities or want to enjoy all the perks of an active lifestyle, the residents have the freedom and flexibility to pursue their interests while staying in one place. The community offers five pillars of support—healthcare services, wellness programs, dining options, social events, and resident services—to ensure your loved ones will always have what they need when they need it.  —————— Timestamps: [00:00]Pre-Intro dialogue from William Pettit [01:35]Introductions [02:59]You had 18 years in banking before joining RD Merrill Company. What prompted you to make this career switch? [05:36]The company believes that the ability to help seniors live their own lives and make their own decisions is the key to happier and fuller lives. Can you explain what you mean by that? [07:11]How do you think the senior housing industry will change post-pandemic? [09:35]Do you think these changes will help evolve to the next generation of senior living? [10:36]From an operational side, you’re talking about wellness, longevity, just activities offering some vibrancy and perhaps lends itself for them to have a purpose? [21:00]The next generation of seniors will have more options for middle-income seniors available to them, than generations in the past have. What do you think these middle-income options will look like and what services may be available? [29:58]Do you think someday these senior living alternatives may become the norm? [30:26]Do you think it’s a better alternative to aging in place? Why or why not? [39:01]You rolled out Google Nest Hub, Max Devices, to many of your buildings. The residents now have plug-and-play experience when it comes to contacting their friends and loved ones. Can you give us a brief explanation of what this product is and what were you trying to solve? [44:42]During 2020 in the thick of the pandemic PGIM Real Estate provided a loan of 460 million as part of Merrill Gardens’ portfolio acquisition. This speaks volumes about the strength of the relationship and the collaboration required by all parties to navigate this, turbulent, pandemic market climate. What lessons can you share about your successful closing? In terms of quality of the portfolio, location, and mostly the people? [47:16]Do you have any other thoughts that you would like to share?—————— Bio:William (Bill) Pettit is the president and chief operating officer of the R. D. Merrill Company with responsibility for Merrill Gardens and sister company Pillar Properties. Merrill Gardens is one of the most respected assisted living operators in the country with 70 communities in 20 states. Pillar Properties is an award-winning developer, owner, and operator of multi-family housing with 1,700 units in operation and the developer for all Merrill Gardens new communities. Pettit joined the R.D. Merrill Company in 1992 after 18 years in the banking industry and he was instrumental in the formation of the companies. He directed the rapid growth and timely execution of acquisitions and developed the policies that speak to the Merrill Gardens and Pillar Properties’ commitment to quality. Learn more about William Pettit here: https://www.linkedin.com/in/william-pettit-57750

Max Zamkow – At Third Act Ventures, Invests in Businesses Offering Products and Services Designed for Baby Boomers

As the population ages, there is a growing need for products and services to serve this demographic. The Baby Boomer generation is aging rapidly in the US, with over 76 million people now falling into this category. These consumers are already spending money on everything from food to entertainment, but they have yet to be targeted by many companies who want their business. Agetech helps businesses tap into this huge market by offering products and services designed specifically for the needs of baby boomers including housing, entertainment, health & wellness, travel & leisure, home & garden, consumer electronics as well as financial planning tools like retirement calculators and other resources for retirees who are looking forward to their golden years!——————– Timestamps: [00:00]Pre-intro dialogue from Max Zamkow [02:20]Introduction [02:56]What sorts of solutions and services does Age Tech cover? [04:29]What is your take on the explosion of Age Tech startups, financings, and exits in the past few years? [07:29]Do you think this large increase in Age Tech startups will continue? And if yes, for how long? [09:25]What company you invested in, do you think is going to have the biggest tangible impact on seniors in the short term? [13:01]Did you invest in any Visionary Age Tech companies that will change the face of senior living over a long horizon? [14:47]Are there communities implementing such technologies like Casper or is it something that we just continue to follow and ride through this absorption for a while? [19:14]What do you think are some of the biggest reasons Age Tech, startups fail? [23:11]What consumer product categories will have massive growth over the next few years due to the boomer demand? [27:31]I understand that you believe that most boomers are interested in senior living, but just not the current version of what we have today. So, can you explain what you mean by this? [30:48]How can Age Tech help us make a transition to the next phase of senior living? [32:58]Let’s say once we’re in the next phase, how can we market it to seniors too? So, they understand the change that has taken place? In other words, how can we get rid of some of the stigma associated with the phrase “Senior Living?” [33:37]Do you think getting rid of, let’s say “stigma” may help combat some of the ageism that we’re seeing too often in this country? [34:36]What do you think is your biggest strength that enables you to have a unique, impactful effect on older adults or investing in Age Tech for older adults?——————– Bio: Max Zamkow is the Founding Partner of Third Act Ventures, a seed-stage Venture Capital firm investing specifically in Agetech. Since 2016 he’s made more than 22 investments across the spectrum of Agetech – from technology that helps people age-in-place, apps that help home care aides, devices that improve the quality of life in senior living, and platforms that help families deal with the loss of a loved one. Max received a BS & MS in Bioinformatics from Stanford University and before moving to the other side of the table was an integral part of Mobclix (acquired by Velti), NoiseToys (acquired by Jawbone), and Fav.tv (acquired by TVGuide.com). Max is known for his Agetech deals newsletters, co-leading Aging2.0 New York, and for successfully pitching DCM during a blackout. Learn more about Max Zamkow here: LinkedIn: https://www.linkedin.com/in/mzamkow/Twitter: https://twitter.com/MZamkow

Michelle Copenhaver – Integrated Technology Platforms to Empower Better Patient Care

Health care organizations are challenged to balance financial pressures with the need to provide high-quality, affordable, and accessible health care. Providers must navigate a rapidly changing environment in order to remain competitive while improving the quality of care and reducing costs. The healthcare industry is at an inflection point; A new generation of technology and services that will transform how we think about and manage our long-term health needs. Technology can be used for more than just symptom management; it can also help people live healthier lives through prevention, better communication with their providers, and improved self-management skills. In this session, we’ll discuss how providers can move from fee-for-service to value-based payment models by using technology as a driver for better outcomes and improved population health management (PHM). We’ll also share some of our own innovative approaches including value-based reimbursement programs which have proven successful in helping providers improve patient engagement while lowering cost per case.——————– Timestamps: [00:00] Pre-Intro dialogue from Michelle Copenhaver[01:57] Introduction[03:02] Tell us a little bit about your background?[05:01] What is the importance of strategic partnerships in the healthcare industry?[07:15] Is there one partnership you’ve been able to coordinate that you’re personally very proud of?[08:21] One of your passions is helping healthcare providers transition their services from fee for service to fee for value. Tell us a little bit more about what that means?[11:44] Does it take more time and effort to close a project using fee-for-value billing? Why or why not?[13:31] What are your thoughts on how artificial intelligence can be used to help fuel this change in the medical industry?[15:56] You’ve touched on the social determinants of health earlier. Briefly go over its meaning and the importance, how we understand holistic care relative to the social determinants of health?[18:29] Have you had a personal experience that you’ve worked with a staff member who was diagnosed with the social determinants of health?[20:03] Do you feel like there is enough training for healthcare professionals on how to handle patients who suffer from social determinants of health?[21:07] How does having less income than someone else affect your ability to access care in the medical field?[22:32] What’s the importance of care coordination, nowadays in healthcare? And then what could healthcare companies do better to improve this coordination?[27:38] Why do you think patients, families, clinicians, and other stakeholders struggle with maintaining the continuity of communication when transferring across disciplines in a healthcare setting? Or the system is not in place or people just don’t care?[31:18] If a client wants advice on how to sustain a healthy lifestyle, what advice would you share with them?[34:27] Do you have anything else that you would like to share?——————– Bio: Michelle Copenhaver has a 360-degree view of the health care industry as an experienced executive with 30+ years of experience. She began in clinical settings and transitioned into healthcare administration, where she gained valuable insight from senior leadership roles at various payer companies. This has given her a deep understanding of how to deliver high-quality, cost-effective care that is coordinated across all levels of our health system. She is driven by my mission to improve the overall health and wellbeing of everyone in this country through innovative thinking, disruptive innovation, and collaboration. Learn more about Michelle: https://www.linkedin.com/in/michelle-copenhaver-9a245114/